Customer Experience Executive - Leading Healthcare Innovator in Bali

Join one of Indonesia’s most dynamic and fast-growing healthcare companies as a Customer Experience Executive in the vibrant heart of Bali. This is your opportunity to shape exceptional patient and client interactions while contributing to a mission-driven organization that’s redefining healthcare delivery. At Private Advertiser, we’re not just about providing top-notch medical services; we’re about creating a seamless, patient-centered experience that sets us apart in the industry.

As a Customer Experience Executive, you’ll be at the forefront of enhancing patient satisfaction and loyalty. Your daily tasks will include managing patient communications, resolving inquiries, and ensuring that every interaction reflects our commitment to excellence. You’ll work closely with our team of healthcare professionals, leveraging tools like Salesforce and Zendesk to streamline processes and improve outcomes. This role is perfect for someone who thrives in a fast-paced, innovative environment and is passionate about making a real difference in people’s lives.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and improve patient and client interactions to ensure high satisfaction levels.
• Respond to inquiries and resolve complaints efficiently using Salesforce and Zendesk.
• Collaborate with healthcare providers to gather feedback and implement improvements.
• Monitor and analyze customer experience metrics to identify trends and areas for enhancement.
• Develop and maintain strong relationships with patients and clients to build loyalty.
• Participate in training sessions to stay updated on best practices in customer service.
• Assist in the development and implementation of customer experience strategies.
• Ensure compliance with healthcare regulations and company policies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Healthcare, Business Administration, or a related field.
• Minimum of 3 years of experience in customer service or healthcare customer experience roles.
• Proven experience in managing customer relationships and resolving complaints.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Certification in customer service or healthcare customer experience is a plus.
• Familiarity with Salesforce and Zendesk is a significant advantage.

🛠️ Keahlian

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