Customer Service Advisor (Contract) - Scania

Join Scania, a global leader in sustainable transport solutions, as a Customer Service Advisor in the vibrant heart of Bali. This contract role offers a unique opportunity to deliver exceptional service to our valued clients while contributing to our commitment to excellence in customer satisfaction.

As a Customer Service Advisor, you'll be the first point of contact for our clients, providing them with the support and solutions they need. You'll handle inquiries, complaints, and service requests, ensuring a seamless and positive experience for our customers. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customers, providing prompt and accurate information.
• Handle customer inquiries, complaints, and service requests through phone, email, and live chat.
• Resolve customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
• Document and track customer interactions and service requests using our CRM system.
• Collaborate with internal teams to ensure timely and accurate responses to customer needs.
• Provide feedback and suggestions to improve our customer service processes.
• Adhere to Scania's customer service standards and policies.
• Stay updated on product knowledge and industry trends to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or similar.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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